1. We Charge you upfront for delivery, so you don’t have to worry about paying the courier, however, If any local taxes, Vat and other duties are payable, they will be paid by the customer. (Normally these charges do not occur on delivery)
2. We commence work only when 50% payment is received in advance, when order is ready, you will be asked to deposit the remaining amount . As soon as that is received your order will be dispatched.
3. Rights for the designs of the cards including their parts solely lie with the company; however, if a customer wants to change the design, it can be done considering factors like feasibility, availability of the desired material and possibility. As to maintain originality, there will be a press line Q, Card number and address at the back of the envelope.
4. There might be the possibility of slight difference in shades between the actual color of card and the image shown on the website. As these images are in JPEG format, the color depends on the resolution of the computer monitors. So kindly ask about the exact colors before placing the order or during the proof procedure.
5. We are responsible for any printing mistake(s), if made in the final cards, after your approval of proofs. We produce exactly the same format which is on the last version of proofs finalized by you. Proof approval is the sole responsibility of the customer. However, there might be a difference in the shade/ color of the ink, as the printing is a manual process. We try to give the exact color shade but the as the mixing of colors is manual, so there could be a possibility of very slight color difference, as compared to the images on the computer.
6. The sample card orders are non-refundable but adjustable. The cost of sample and one time shipping charges are completely adjustable with the bulk order made later, where the cost of the cards and printing, excluding shipping, should be at least GBP £300 or more. If you do not make the bulk order later, the sample order bill will not be refunded.
7. If you need the wedding cards in a hurry, kindly inform us through e-mail well in advance so that we can keep your cards reserved. The bulk order supply is subjected to availability of the cards in stock.
8. We use world’s top shipment services, as per our company policy, and we ensure that the cards reach you in perfect state without any damage and in timely manner; however, we are not responsible for the situations beyond our control, for example customs issues.
9. Any changes made in the cards regarding paper material, design or size, as instructed by the customer, and are deviated from the original design as shown on the website, will be considered as a customization, and will be chargeable. Any change in the price of the cards and shipping will be informed by us while working on proofs. The price change will depend on the type of customization you are looking for. However, for certain designs customization options may not be available.